Cancellation and Refunds
FreshLensIAS offers physical study materials as well as digital programmes. The two work differently, so this policy covers them separately.
Physical study materials: return and exchange
Printed compilations, magazines and other physical study materials can be returned or exchanged within 7 days of delivery. Write to us within that window with your order details, and for a damaged, misprinted or wrong item, photos of the issue.
For an exchange, we ship a replacement once the request is confirmed. Damaged, misprinted or wrong items are replaced at no extra cost, as described in our Shipping and Exchange policy.
For a return, send the item back to our office address once the request is confirmed. When the return is not due to an error on our part, the cost of sending it back is borne by the buyer. The refund is made once the item reaches us in good condition.
An order for physical materials can also be cancelled for a full refund any time before it is dispatched.
Digital programmes: no refunds after purchase
Because a digital programme becomes available immediately after payment, these purchases are final. Once a purchase is completed, it cannot be cancelled and no refund is issued. Please read the programme page carefully, and write to us with any question, before you buy.
Digital programmes: exceptional cases
We will consider a refund only in exceptional circumstances, for example a duplicate payment for the same programme, or a payment charged where access to the programme was never provided. Each request is reviewed individually and the decision rests with FreshLensIAS.
How to raise a request
Write to hello@freshlensias.com from the email address used at purchase, mentioning the order details. Requests are acknowledged within 2 working days, and any approved refund is returned to the original payment method within 7 to 10 working days.